These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard, Switch, Solo, Delta and Maestro, these payments method are being processed with Stripe. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
All companies charge for shipping and handling. Avanor Healthcare Ltd, we would rather be upfront and honest about these charges and not hide them in the product prices. Important notice regarding free delivery and returns: If you order an item and free delivery is provided and you decide to return the item for any other reason than faulty goods then you will be charged for the cost of the delivery. On goods sent to non-EU addresses, local taxes and import duties may be payable before shipping agencies will release goods for delivery. All fees, taxes and duties and local legislation / regulation or governing agency rules, including import restrictions, are the sole responsibility of the purchaser. We cannot accept liability for issues arising from these matters. Please check before ordering.
Orders are processed Monday to Friday (except Bank Holidays). Please note: orders received after 2pm will processed the next working day. Standard delivery is typically 2-3 days, but please allow up to 14 days for delivery during peak times. International orders are also shipped on receipt of payment and are generally received in under 10 days. Please allow up to 21 days for international shipping to certain countries. We will inform you via email if we have back ordered any item, or your order is delayed for some other reason.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
In accordance with VAT Notice 701/7, some customers are eligible for VAT relief. By accepting our terms and conditions, you are declaring that you have a disability or chronic sickness relevant to the contents of your order, and that the contents of your order are being provided solely for personal or domestic use in order to treat your condition. We will provide confirmation of this declaration with your order by completing “VAT Reliefs for Disabled People ‐ Eligibility declaration by a disabled person” on your behalf.
The following goods are eligible to be supplied the above customers with VAT at zero rating:
- Hidrex ClassicION
- Hidrex ConnectION
- Idromed 5 PS
- Idromed 5 GS
For all other products, orders supplied to customers in the UK or EU will include VAT at the standard rate (20%).
Credit Card Security
When an order is placed at our website, credit card numbers and sensitive information are handled by Stripe: “All card numbers are encrypted at rest with AES-256”. You can read more about Stripe’s Security here. We do not retain any data.
Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, details of which can be found here:
You are entitled to cancel your order within 14 calendar days of receipt of goods without explanation. In the first instance, you will need to contact us by email or telephone quoting the order number supplied to you within this 14 day period. You will then need to return the item/s within 14 calendar days of cancellation for a full refund of the purchase price and any outbound shipping paid. The cost of and responsibility for the returns goods is the customers. We reserve to right to refuse used, worn, damaged goods returned to us
Once your return is received, your refund will be paid within 14 days. You are responsible for the cost (and risk of loss or damage) of returning the goods, so please ensure you take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault (for example, if goods are faulty or mis-described). In this instance, please include a postage receipt, and we will reimburse you.
Our discretionary 10 week guarantee is in addition to this and has it’s own terms and conditions.
Avanor Healthcare Ltd, 1a Wendover Road, Rackheath Industrial Estate, Rackheath, Norwich NR13 6LH United Kingdom
Tel: 0845 643 9545