We provide excellent guarantees and warranties in addition to your statutory rights. This enables us to give you the very best customer service and value for money.
Hidrex and Idromed machines featured on this website are covered by a 2 year manufacturer-backed guarantee against faulty workmanship. The Galvan DE20 is covered by a 1 year manufacturer-backed guarantee against faulty workmanship.
The warranties on all machines cover the non-consumable items within the iontophoresis kits. This basically means that the most expensive section of the kit (the control panel and power pack) is fully covered, but items that are deemed as consumable, such as the electrodes, sponge covers and pads, are not covered. This is because over time, these consumables may require replacement from normal wear and tear in order to keep the unit serviceable.
Nothing in this warranty affects your statutory consumer rights.
Money Back Guarantee
All Idromed and Hidrex machines featured on this website are covered by an eight week money back guarantee. It is designed to allow you the peace of mind to purchase an iontophoresis machine from us with the comfort of knowing that if in the unlikely event of your sweat problem not being solved by treatments you can return the product to us for a refund. As a condition of the guarantee, if you do experience problems, please contact our support team for advice on treatment - a simple adjustment to treatment plans can make all the difference.
This guarantee is for the full system purchased. Please look after the equipment. Goods returned under our money back offer must be in original condition. We reserve the right to refuse damaged goods or charge for repairs and replacements to damaged parts. Return postage costs are non refundable. Please also contact us to authorise the return.
This offer is in addition to your statutory rights and those under the EU Distance Selling Act which gives all EU customers the right to cancel and return unwanted items, that are in saleable condition within seven days of receipt.
Important Note: The Galvan DE20 is not covered by the 8 week guarantee as it is not classified as a professional grade machine. Accessories and additional items such as skin lotions, spare covers and cables ordered are not included in the guarantee. Repeat purchases are also not covered by the money back guarantee.