We provide excellent guarantees and warranties in addition to your statutory rights.
This enables us to give you the very best customer service and value for money.
Product Warranty
Hidrex machines featured on this website are covered by a 5 year manufacturer-backed guarantee against faulty workmanship.
Idromed machines featured on this website are covered by a 2 year manufacturer-backed guarantee against faulty workmanship.
Dermadry Iontophoresis Machines purchased from us are covered by a 2 year warranty against faulty workmanship.
The warranties on all machines cover the non-consumable items within the iontophoresis kits. This basically means that the most expensive section of the kit (the control panel and power pack) is fully covered, but items that are deemed as consumable, such as the electrodes, sponge covers and pads, are not covered.
The reason being, these consumables may require replacement from normal wear and tear in order to keep the unit serviceable.
Nothing in this warranty affects your statutory consumer rights.
5 Years warranty for HIDREX® machines
(consumables not included)
2 Years warranty for IDROMED® machines
(consumables not included)
Money Back Guarantee
All Hidrex, Dermadry and Idromed machines featured on this website are covered by an ten week money back guarantee.
It is designed to allow you peace of mind when purchasing an iontophoresis machine from us. It gives you the comfort of knowing that, if in the unlikely event your sweat problem is not solved with this treatment, you can return the product for a refund*.
As a condition of the guarantee, if you do experience problems, please contact our support team for advice – a simple adjustment to treatment plans can make all the difference.
*This guarantee is for the full system purchased, however for hygiene reasons, any additional accessories purchased are non-refundable. The Hidrex Facial System is only guaranteed for the machine to the value of £539 – the face mask accessory part of the bundle is excluded and non-refundable. Please look after the equipment.
Goods returned under our money back offer must be in original condition. We reserve the right to refuse damaged goods or charge for repairs and replacements to damaged parts.
If you wish to return an item, please contact us to authorise the return. Return postage costs are non refundable.
This offer (our money back guarantee) is in addition to your statutory rights and those under the Consumer Protection Act which gives all UK customers the right to cancel and return unwanted items, that are in saleable condition within seven days of receipt.
